Shipping & Return Policy

U.S. Domestic Shipping

Orders typically ship within 48 hours, excluding weekends and holidays.

Free standard shipping is available on U.S. orders over $80. Shipping rates for orders under $80 are calculated at checkout.

Orders placed Friday afternoon will ship on Monday. Elise x Elisia is not responsible for stolen packages or shipping delays caused by local disruptions or carrier delays.

International Shipping

We do not ship to international P.O. boxes.

Expedited shipping is available on international orders.

All international orders are final sale and cannot be returned or exchanged.

Duties and taxes are calculated based on your shipping address, the items ordered, and the value of your order. Elise x Elisia is not responsible for customs duties or taxes. Applicable duties, taxes, and shipping rates are calculated at checkout.

What is your return policy?

We accept returns within 14 days of receiving your order.

To be eligible for a return, the product must be unused, unopened, and in the same condition and original packaging in which it was received.

We do not offer exchanges.

My product is unused and in the original packaging. What’s next?

Please email info@elisexelisia.com with your order number and reason for return. Once your return request is reviewed and accepted, we will provide instructions for sending your order back.

Will I receive a return shipping label?

Yes. Once your return request is accepted, we will provide a return shipping label.

A $5.00 return label fee will be deducted from your refund.

How long does it take to receive my refund?

Once your return arrives at our warehouse, it will be inspected and processed.

If the returned item does not meet our return requirements, the return may be denied.

Once approved, your refund will be issued to your original payment method. Please allow 3–10 business days for the funds to appear in your account, depending on your bank or financial institution.

What do I do if something is wrong with my package?

If there is an issue with your order, please email info@elisexelisia.com as soon as possible.

Please include your order number along with photos and a description of the issue so our team can review and assist you.

Sale Items & Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.